How to Develop Workflow Processes
Workflow processes are the steps that an activity takes from beginning to end and are a crucial element of any project. They aid in planning and monitor important milestones, and they can help you achieve them by creating a rational sequence of tasks.
Begin by identifying the goals you want to achieve. Determine what exactly needs be done, who’s responsible for each task, and how time each step will take. This will help you design a an efficient workflow that is tailored to your specific business needs and goals that will increase efficiency and yield the highest quality results.
Next, identify the responsibilities of your team members. This helps you reduce redundant duties and tasks that consume time, resources, and money. If, for example your customer service department is spending the majority of their time answering calls but not responding to emails you might want to re-allocate their tasks to better fit your business’ needs.
Check out your workflow map and see the areas where there are inefficiencies. If, for instance, one of your workflows is taking too long due to the fact that employees wait for information from another, reworking that process could increase customer and employee satisfaction.
Use interaction nodes for defining the options that users are presented with during a workflow such as approving or rejecting a file. You can also add nodes that will stop the workflow until a particular moment occurs, such as the response of a customer.
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